Privacy policy

Who is responsible

Itinera Global is responsible for processing enquiries submitted to this website. To contact us about personal information or exercise applicable privacy rights, email Itinera.global@gmail.com. Full legal operator identity and postal contact details will be completed before online sales are activated; see business information.

Information we collect

When you contact us, you may provide your email address, intended destination, preferred trip length, proposed dates, group details, travel interests and anything else written in your message. The contact form may also send technical metadata necessary for delivery and spam protection. Our hosting and service providers may process technical information such as IP address, device/browser information and access logs.

Why we use this information

We use enquiry details to read and respond to your request, discuss travel-guide options, maintain the security and functioning of the site, and comply with applicable obligations. Submitting an enquiry does not add you automatically to a marketing newsletter.

Service providers and external resources

• Cloudflare: website delivery, hosting and technical security.
• Web3Forms / Web3Creative: processes contact-form submissions and sends them to our mailbox. We use Web3Forms; it may use infrastructure and anti-spam providers.
• Google Gmail: receives and stores our enquiry email correspondence.
• Google Fonts and external image hosts: some pages request fonts and travel photography from third-party servers, which may receive technical request data.

International processing

Service providers may process information outside Switzerland, including in the United States and India or other infrastructure locations. We rely on provider arrangements and applicable safeguards where required. Review Web3Forms’ privacy policy for its stated locations and safeguards.

How long information is kept

We retain enquiry messages only as long as reasonably needed to respond, maintain relevant business correspondence, resolve requests or meet applicable requirements. Web3Forms currently states that form submissions can be retained for up to three years by default, with shorter options depending on account settings. Emails may also remain in our mailbox according to our correspondence-management practices.

Your privacy choices and rights

Depending on the law that applies to you, you may request access to, correction of or deletion of personal information, or object to certain processing. Contact Itinera.global@gmail.com with your request. You may also choose to email us directly instead of using the form.

Changes to this notice

We may update this notice when the website, suppliers or business operations change. The update date appears below. Additional information, including final seller identification, will be published before online payments go live.