ITINERA GLOBAL · CUSTOMER INFORMATION
Delivery & refunds
What customers can expect when we launch digital purchases—and how to contact us today.
No purchases have been enabled yet. This page deliberately does not promise “no refunds” or remove legally required consumer rights.
Ordering is not live
No payments are being accepted through the website. You cannot purchase, receive or request a refund for a digital guide through this site at present. All displayed guide prices are proposed launch prices.
Planned PDF delivery
Once the shop launches, customers will receive access to the specific PDF edition purchased, using the delivery method and timeframe displayed before payment (for example a secure download link or email delivery). We will not publish full paid PDFs openly on the website.
Incorrect, faulty or missing files
If a paid PDF is incomplete, inaccessible, incorrect or not delivered as promised, customers will be able to contact Itinera.global@gmail.com for assistance, a working replacement file or an appropriate remedy under applicable law.
Cancellation and consumer rights
Consumer cancellation rules depend on where the customer lives and which laws apply. Swiss law generally does not create an automatic change-of-mind return right for ordinary online purchases; EU/EEA consumers may have withdrawal rights. For immediately supplied digital content, valid prior consent and acknowledgement may be necessary before withdrawal rights can be lost. We will display the specific applicable policy and collect any necessary consent before enabling payments. Nothing on this page limits mandatory statutory rights.
Contact us
Have a question about a future guide order? Email Itinera.global@gmail.com or use our enquiry form. We will publish complete customer-sales terms before checkout is activated.